
Heaven knows, travel agents, can make mistakes and give out false information. That’s maddening, both from a client point-of-view, and from the agent’s because it is not only embarrassing, there are monetary and liability issues. But, what happens when the tour operator and their insurance agents don’t understand their own policies?
[click to continue…]

Back on December 30, 2009 the Department of Transportation published a rule, “Enhancing Airline Passenger Protections” that encompassed what we now know as the three-hour tarmac delay rule. The new DOT rulemaking strengthens that original rule in four ways.
[click to continue…]

American launches new iPhone application
American Airlines introduced its new application for the iPhone and iPod Touch.
The free app for iPhone and iPod Touch offers customers a new way to stay connected with the airline while they are traveling. [click to continue…]

One of my skisnowboard.com researchers is traveling through Western Switzerland visiting hotels and restaurants that are covered in the guidebook and on the Web. He is also adding summer activities for a future website.
The photos that he has sent back to me are too good to keep to myself. Here is the first grouping. Enjoy.
[click to continue…]