Why can’t Samsung send Sweta Shukla a repaired phone — or even a check to cover her loss? This consumer advocate investigates a missing Samsung phone.
Read more “Where’s the refund for my missing Samsung phone?”
Automatic tipping is everywhere, and it’s time to do something about it.
I saw it at a pizza restaurant in Provo, Utah, recently. When I paid for my order, the electronic payment system asked if I wanted to tip 10% (cheapskate!), 15% (better!) or the correct amount, 20%. No, the touchpad didn’t actually comment on the choices, but the incorrect selection was clear: the “no tip” box that wasn’t highlighted.
It was a takeout order, for goodness sake.
Read more “Should you say “yes” to automatic tipping?”
Whether you’re feeling flight-shamed, hotel-shamed or just plain shamed for being a traveler, chances are you’re probably wondering how to reduce your carbon footprint when you travel. Even with so many travel companies claiming to be green, it’s not easy.
“The short answer is yes, it is possible to reduce your carbon footprint when you travel,” says Jennifer Coffman, the associate executive director at James Madison University’s Center for Global Engagement. “The longer answer is yes with lots of qualifiers. Travel means greenhouse gas emissions.”
Read more “How you can really reduce your carbon footprint when you travel”
After Adeline Xayavong’s father dies, she asks Gate 1 Travel to refund her trip to New York. But months later, she’s still waiting. Where’s her Gate 1 Travel refund?
Read more “Why won’t Gate 1 Travel refund my trip after my father’s death?”
Mary Biber’s microwave goes on the blink shortly after she buys it. But where’s the LG refund she’s been promised?
Read more “A half-baked LG refund on my failed microwave”